Contact Us

Have a question, found a bug, or need help with your account? We're here to help.

Email Support

support@ecomrtx.com

Typical response: within 24 hours

Location

India 🇮🇳

Business Hours

Mon – Sat, 10am – 7pm IST

Common Issues

Extension not connecting to dashboard

Open your dashboard, go to Settings, and copy your token. Paste it into the extension popup under the Settings tab and click Connect.

AI Scan returning Backend error 502

This usually means the server is restarting after an update. Wait 2-3 minutes and try again. If it persists, email us.

AutoFill only filling 2-3 fields

Make sure you are on the Meesho catalog listing form page (not dashboard home). The extension needs to be on the active tab with the listing form open.

Credits not updating after plan upgrade

Close and reopen the extension popup to refresh your license cache. If credits still show incorrectly after 5 minutes, email us with your order ID.